Refund & Cancellation Policy

This policy outlines the refund and cancellation terms for bookings made through the TurfSlot platform. A platform-standard tiered refund policy applies by default, as set out below. Individual venues may set their own refund policy — where a venue overrides the default, that venue's policy is shown to you clearly before you pay. You pay a ₹0 platform fee either way. Please read the applicable policy carefully before making a booking.

1. Booking Confirmation

A booking is considered confirmed once the advance payment has been successfully processed through our payment partner (Cashfree Payments) and the customer receives a booking confirmation on the platform.

2. Cancellation by Customer

2.1 Refund tiers

Refund of the advance amount depends on how far ahead of the slot you cancel:

• Cancel 24 hours or more before the slot → 100% refund of the advance.
• Cancel between 6 and 24 hours before the slot → 50% refund of the advance.
• Cancel within 6 hours of the slot, or a no-show → no refund.

A 3% handling charge (calculated on the advance) is deducted from all eligible refunds.

2.2 No-Show

If the customer does not arrive at the venue for the booked slot, the advance is forfeited. No refund will be issued.

2.3 Reschedule

Reschedule up to 1 time per booking, at least 6 hours before your slot.

3. Cancellation by Venue Owner

If a venue owner cancels a confirmed booking for any reason (maintenance, closure, double booking, etc.), the customer is entitled to a full refund of the advance amount paid — no handling charge applies. The refund is initiated within 3 business days and credited to the original payment method within 5-7 business days.

4. Venue Unavailability

If the venue is unable to provide the booked court at the confirmed time due to unforeseen circumstances (flood, power outage, government orders, etc.), the venue owner should either:

• Offer an alternative slot at the same venue at no extra cost, or
• Initiate a full refund of the advance.

5. Payment Failures

If a payment fails during the booking process but the amount is debited from your account:

• No booking will be created on our platform.
• The amount will be automatically refunded by Cashfree Payments within 5-7 business days.
• If the refund is not received within 7 business days, contact us at support@turfslot.in with the transaction details.

6. Platform Fee

TurfSlot does not currently charge a platform or convenience fee — you pay only the venue's advance online, and the balance at the venue. If a convenience fee is introduced in future, it will be shown clearly at checkout before you pay, and will be non-refundable.

7. Refund Process

1. Eligible refunds are initiated by TurfSlot or the Venue Owner through the platform.
2. Refunds are processed via Cashfree Payments to the original payment method.
3. Standard processing time is 5-7 business days from the date of refund initiation.
4. The exact timeline depends on your bank or payment provider.

8. Disputes

For any booking or payment disputes, contact us at support@turfslot.in with the following details:

• Booking ID or reference number
• Registered phone number
• Description of the issue
• Any supporting evidence (screenshots, etc.)

We will investigate and respond within 48 hours of receiving the complaint.

9. Chargebacks

Fraudulent chargebacks are taken seriously. If a chargeback is filed without contacting us first, we reserve the right to suspend the user's account and share relevant booking and payment evidence with the payment provider.

10. Contact

For refund-related queries, contact us at support@turfslot.in or visit our Contact page.